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What is a loss adjuster?

When an individual or commercial business entity suffers an insured loss (makes an insurance claim) for fire, flood, malicious damage or theft, their insurance company will very often appoint a Loss Adjuster. The Loss Adjuster will state that he or she is there to act as an arbiter between the claimant and the insurance company to ensure the claim is settled fairly and quickly.

What does this mean for you?

The Loss Adjuster's fee however, is paid for by the insurance company, so he or she will always err in the insurance company's favour. Furthermore, the volume of claims which any Loss Adjuster is instructed to handle is such that a claimant is left to formulate their own claim without guidance, and without being fully informed of their particular insurance policy's obligations.

How can we help you?

The Loss Assessor is there to formulate the insured's claim, present it to the Loss Adjuster, and negotiate final settlement to the maximum under the terms of the insurance policy in force. The claimant is thus receiving the professional representation which the investment into your home or business deserves.

Hence the role of the Loss Assessor and the Adjuster becomes more defined - the Loss Assessor is acting for the claimant and the Adjuster is now clearly acting on behalf of the insurance company.